Refund policy

What items are eligible for exchange/store credit  

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 
• We accept unused and resellable items, or defective items. 

What items and exceptions are non-refundable?  

• Gift cards. 
• Items from our "Sale" collection.  

Damage, loss, or theft issues  

• If there is an issue with the product you received, please reach out to us within 7 days of the delivered date. 
• If the purchased product is lost or stolen, Please collect evidence and contact us immediately.  

Exchanges 

The fastest way to ensure you get what you want is to return the item you have. We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you. 

Refund solutions  

• Refund to store credit.

How soon will I get my refund?  

• After your return has been processed and received, the refund to the store credit is immediate.
• If more than 15 business days have passed since we’ve approved your return, please contact us at website@amaniafrica.org.